Privacy Policy

When you submit an inquiry or booking request, we collect your name, email address, mobile phone number, requested check-in and check-out dates, guest counts, and any special requests or travel notes you provide. We do not store or collect sensitive payment card numbers on our servers.

We use your personal details strictly to process and confirm your reservation requests, communicate check-in procedures and suite access codes, respond to guest inquiries, meet legal and tax reporting obligations in Florida, and ensure safety and compliance with our house rules.

We partner with trusted third-party service providers to securely operate our website and hospitality operations: • Supabase: Encrypted cloud database and secure file storage. • Netlify: High-performance cloud hosting and application infrastructure. • Resend: Transactional guest communications and confirmation emails. • Cloudflare Turnstile: Invisible spam, DDoS, and automated bot defense. • Card Processor: Payment transactions are processed directly on a secure hosted payment gateway. Payment card details never touch or reside on our servers.

Our website uses strictly necessary cookies required for session security, reservation hold management, and bot protection. Optional performance and analytics cookies remain disabled by default unless you explicitly choose "Accept All" on our cookie banner. Your cookie preferences are stored securely on your device for 12 months.

We implement modern encryption and administrative controls to protect your data. Guest contact and reservation records are retained only as long as necessary to fulfill hospitality services, satisfy state and local accounting or tax requirements, or resolve disputes under Florida law.

You have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or request deletion of your information where not required for active reservations or statutory compliance. For questions regarding your privacy, contact our host at young@sterlingsuitesybor.com or 1531 E 7th Ave, Tampa, FL 33605.